The health and safety of our customers and employees is always our most important priority. With this objective in mind, we continue to evaluate appropriate measures, relying on the Centers for Disease Control and Prevention (CDC), The World Health Organization (WHO) and State and Local Public Health Departments for guidance.
The Smell Good Plumbers at Mike Diamond has always been known to provide clean, efficient, reliable and professional quality service. We also take safety for our customers and employees seriously. We are committed to continuing to provide the services we are known for and do not anticipate any service disruption to our customers at this time. Our employees have been instructed to take precautionary measures to lessen their exposure to limit the possibility of infection.
What to expect from our service providers:
• Frequent hand washing and use of hand sanitizer
• Keeping a safe, 6-foot distance
• Technicians wearing protective latex gloves and floor savers (shoe covers)while performing repairs/installations
• All technicians are assigned to their own truck and do not share their truck with other shifts
• All technicians uniforms are provided and professionally cleaned
Thank you for your business as we all work to navigate through these challenging times. We will continue to closely monitor the situation and do all we can to protect you and our employees.
Mike Diamond COVID-19 FAQ
The coronavirus epidemic and statewide shelter in place have proven to be a very confusing time. Mike Diamond has decided to update our customers regarding the status of our business by posting answers to the COVID-19-related questions we’re most frequently asked.
Here’s what you should know about requesting service from Mike Diamond in the time of the coronavirus:
Is Mike Diamond still open during shelter in place?
Yes. Mike Diamond is considered an essential business and received EPA approval to continue operating during the statewide shelter in place order. Every Mike Diamond location is still open and ready to help with your plumbing, heating, cooling, and electrical needs. If you need home repair help, just contact us now!
Will COVID-19 affect Mike Diamond’s hours or services?
No. All of Mike Diamond’s service locations are open for all regular hours of business and offer all of our regular services. We anticipate no service disruption to our customers at this time. When you call Mike Diamond during shelter in place, expect the same great service we always provide.
How is Mike Diamond keeping customers and employees safe during the COVID-19 outbreak?
Until further notice, all Mike Diamond employees will work alone whenever possible. We will wash or sanitize our hands before entering homes or touching anything inside, maintain 6 feet of distance from our customers while working, and wear appropriate protective gear including latex gloves and floor savers (shoe covers) at all times. In addition, all field employees are being temperature-checked daily.
Don’t see your question here? Need some help with a plumbing, heating, cooling, or electrical problem? Give Mike Diamond a call anytime and we’ll be ready to help.